Kenya’s telecom giant Safaricom suffers downtime, users unable to call, SMS, use internet
On Monday, customers of Kenya’s largest telecommunication company Safaricom were unable to make calls after the company experienced a technical fault on its network.
The glitch that affected voice calls, SMS, internet connectivity and the mobile money platform M-PESA lasted three hours.
Safaricom CEO Bob Collymore said that the technical team had identified the root cause of the outage and are working to resolve this in the shortest time possible.
“We will continue to update customers on the progress to restore services. We apologize for any inconvenience caused.”
The company apologized for the disruption saying they had a hitch on their core GSM server.
Those who attempted to make calls could not do so as they were disconnected.
“Our apologies. We are having an issue affecting our network, apologies for the inconvenience caused.”
“We are working on it,” Safaricom said through their official twitter page.
Kenyans angrily took to Twitter to attack the company on why they could not deal with the network trouble. Here are some of those reactions.
Today, Safaricom Mobile network has been on a safari.
Thanks for equalising mulika mwizi & infinix folks for once 😂😁😂— Kioogoora (@ChrisEvans024) April 24, 2017
https://twitter.com/yossa_daniel/status/856528310892888069
https://twitter.com/RoadAlertsKE/status/856400675999285248
Whats Happening @SafaricomLtd @AIRTEL_KE No Call r going through Since 8:00 Am Whats the Issues @Safaricom_Care will u compensate 4 downtime pic.twitter.com/LiFihD4C40
— Made in Africa (@papafavour) April 24, 2017
What am googling after safaricom network failure pic.twitter.com/1FSi2YWUjT
— Laissez-faire enthusiast🏴⚡ (@stephenituruka) April 24, 2017
Hey @Safaricom_Care what time is mpesa coming back? My girlfriend is stranded
— Leone254 🇰🇪🇰🇪🇰🇪🗞️ (@djleone254) April 24, 2017
https://twitter.com/ItsGitau/status/856541891533443073
@Safaricom_Care should refund us for lost business when their network went down for some few minutes. Ama ni gava inaexperiement elections?
— steve kamario (@SKamario) April 24, 2017
