Tanzania is considering adopting artificial intelligence (AI) in electronic service provision.
George Simbachawene, the minister of Public Service and Good Governance, said the switch was prompted by inefficient delivery of services by public servants.
He blamed the indifference among government employees for delays and substandard execution of tasks.
The government aims to link all its institutions to the e-government system, as a way to also curb corruption and deal with delays.
The digitization of government services may lead to threats, including breaches of data privacy.
However, AI can provide solutions for securing data and detecting threats.
(Story compiled with assistance from The Citizen and sciencedirect.com).