Masood Sadulla has just been voted as the number one hotel concierge in the Red Carnation global portfolio group,pipping out well established porters in markets like Europe,he also picked up highly coveted Golden Keys membership
The 12 Apostles Hotel in one of the city’s most exclusive 5 star establishments where guests expect nothing but the best service and now they have a concierge,who has been voted as the world’s best
The 31-year-old now proudly wears his Golden Key’s lapel as a mark of success and achievement,while he takes hotel staff through their paces in anticipation of arriving guests
His role includes looking after his guests’ most valuable things – time and money.
He uses his vast contact book to ensure that hotel guests leave with exceptional memories of their trip, its all in a day’s work for him but believes he owes the success to his dedication to world class service
Scooping the Golden Keys is as much a triumph for the hotel as it is for Masood, good concierges can often fully book hotels and some are seen as worth their weight in gold
One of the major highlight of his career was having a royal invitation extended to him by the Saudi royal family after their stay at the hotel in 2012. Sadulla and his mother, Fairuz, were granted the opportunity to make their pilgrimage to the holy city of Mecca, paid for by the royal family.
For now,the local tourism industry can also raise a glass in success that homegrown talent are more than willing to go the extra mile so that a stay in Cape Town remains unforgettable
Cape Town remains one of the world’s top tourism destinations and quality service is a key part of that image the recognition by the Golden Keys society means that concierges throughout the city can get the international recognition that many of them deserve.
