Kenya’s public service delivery initiative wins UN award

Huduma Centre
Huduma centre initiative was launched one year ago by the government of Kenya


An initiative by the Kenyan government to make public service delivery more efficient has won a UN award.

Huduma Centre, a government initiative launched two years ago, was rated the overall winner in Improving the Delivery of Public Services category.

The award is the most prestigious international recognition of excellence in Public Service – the United Nations Public Service Award (UNPSA).

The centre offers up to 41 services including issuance of birth certificate, certificate of good conduct, clearance certificate and issuance of passports, among others, making it a “one stop shop” for services.

This is the second time this year that Huduma Kenya has won a coveted international award. Recently, it won the coveted African Association of Public Administration and Management (AAPAM) Gold Medal Award in Innovation Management 2015.

Huduma Kenya Centres are a symbol of transformational leadership.  It is transforming Government service delivery in ways that puts Kenya ahead of some developed and other developing nations.

 The UNPSA rewards creative achievements and contributions of public service institutions towards a more effective and responsive public administration in countries worldwide.

Currently, there are 12 operational centres across the counties with 12 others expected to be launched in the coming months.

While commending the Huduma Centre team for the award, President Uhuru Kenyatta said that the government’s aim was to ensure Kenyans were satisfactorily served.